Amex GBT Expands Messaging and App Abilities

American Express International Business Vacation has expanded messaging capabilities and designed enhancements to the Amex GBT Mobile platform.

The choice to information with a journey counsellor by way of the app has expanded to a lot more than 24 international locations where GBT has a proprietary presence, when a new drive notification element known as Vacation System Notifications will make it possible for vacation professionals to send out messages and recommendations to travelers centered on their locale. In accordance to the TMC, growth to two-way conversations through thrust notifications will be available in the coming months.

In the meantime, the option to message with a GBT counselor by using Apple Business Chat applying the Messages app on an Apple iphone or iPad has been expanded to extra customer segments and to nations around the world beyond the U.S. which includes Canada, France, Germany and the U.K.

As beforehand introduced, the TMC’s new Travel Vitals briefing system is obtainable by way of the Amex GBT Cellular platform and provides vacationers with itinerary-distinct facts relating to travel regulations and limits.

Andrew Crawley, GBT’s chief industrial officer, commented: “Mobile and messaging channels have untapped prospective to be a conduit amongst the journey supervisor, traveler and travel counsellor in present-day constantly switching travel information environment. Covid-19 has been a catalyst for the expansion of our messaging abilities and platform. We are imagining in different ways about info as a support and want to help our shoppers assistance the needs of their tourists by becoming present in the channels they have faith in.”

At first printed in BTN Europe